Frequently Asked Questions

1-800-448-6710

1-800-700-2378

PO Box 750 Myersville, MD 21773-7817

[email protected].

11-2064672

Check out our Sales Rep Locator or you can email [email protected].

If you are not a current registered online user, please go to the “Registration” page. This can be found on the top right of our header. You will need to register as either “Facilities Maintenance” or “Plumbers & Contractors". Best Plumbing Specialties does not sell to homeowners or wholesalers.

You must have a registered account with us in order to shop. You can search for items via the search bar or browse via the "Shop by Department" Dropdown.

You can type the OEM or Manufacturer Part Number directly into our search bar and locate items quick and easy!

Your time is valuable, the Quick Order tool will help you get the supplies you need so you can get back to the job at hand.

 Click here to learn more

If you have forgotten your password, you can create a new password by resetting it on your own.

Click here to reset your password

If you have a new email address and would like your online account to reflect that, please call our office at 800-448-6710 or email [email protected].

If you have been working with your Sales Rep or with our Customer Service team and we have built a quote for you, you can find these quotes by clicking the account drop-down and then clicking “Quotes”.

To simplify your ordering process, use the My Favorites Lists to organize the products you need and use the most into simple lists. This allows you to add them to your cart in a few clicks.

Click here to learn more

Both online orders and orders placed with your Sales Rep can be found in your order history on the “My Account” Page.

Click here to learn more

Email [email protected] with the changes you would like to be made.

Call Accounting at 1-800-448-6710 x3 or Email [email protected].

Please have your Shipping Address and Invoice Number available

We accept checks, ACH payments, P-cards and credit cards.
We accept Discover, American Express, Visa & Mastercard

If your account has no past dues, we can issue a refund check. We require the request in writing. Email [email protected].

You can view copies of your past invoices online from the “My Account”. Click the “Invoices” button to view all invoices with remaining balance. You can find individual invoices by Invoice ID, Invoice Date or Invoice Total.

If you are a registered member, you can contact us on our live chat or send a photo of the part you are trying to identify to our customer service team at [email protected].

Stock items: 2-3 Business Days

Non-Stock Items: 5-10 Business Days

Shipping is free on all orders.

Our warehouse is located at 3039 Ventrie Court, Myersville, MD 21773-7817 - But we also direct ship from several hundred manufacturers across the United States.

Request a Quote HERE - Reference your Contract Number. You can also shop online with contract terms. Once logged in, you will see your Contracted Discount price reflected in the pricing. (Be sure to reference the contract in the registration form)

All Air shipment charges (Next Day Air, Next Day Air Saver, Second Day Air, 3-Day Select) will be charged actual freight.

Contact Customer Services with your order number and account info from your packing slip and they will help you get your parts!

You may contact your Sales Rep or our Returns department by dialing 1-800-448-6710 or emailing us at [email protected]. Please have the part number you would like to return and your order number available so we can properly process your return.

Please sign for your package as damaged and notify our in house returns department. We will send you a replacement in a timely manner.

Best Plumbing’s return policy is 60 days from your invoice date.