Terms & Conditions

Terms & Conditions

Approval—All orders must be approved for shipment. Orders are only

approved in our Myersville, Maryland office. The possession of our catalog, access to any Internet site or any of our printed material does not preclude this approval.

Terms — All sales to individuals will be on a credit card only basis. We

accept Visa/MC/Amex/Discover. Sales to Federal, State and Local government accounts as well as approved commercial entities can be made on 30 days net terms with a purchase order. All orders in excess of $5000.00 net must be approved by formal purchase order/acknowledgement. (Formal Purchase Orders can be faxed toll-free to 1-800-700-2378 or sent as an e-mail attachment to orders@bestplumbingonline.com). All invoices are to be paid within 30 days of the invoice date. No discount for prompt payment will be allowed. A 1-1/2% monthly service charge will be applied on all accounts past due 30 days. Buyer agrees to pay reasonable attorney’s fee of unpaid balance when turned over to collection. Credit balances will be applied to over 90-day unpaid invoices.

Remit to address: Best Plumbing Specialties, Inc.

                             PO Box 750, Myersville, MD 21773.


Delivery — Shipments are normally made within the continental US via

UPS ground or FEDEX ground. Delivery is contingent on government

regulations, strikes, and any circumstances beyond our control.

Free shipping for all orders placed in calendar years 2023-2024. Effective January 1st, 2022, all ground delivery will be free for packages shipped in the continental US. All orders containing chemicals (hazardous or limited quantity), Lithium Batteries, and other restricted materials will be sent by UPS Ground or FedEx Ground. Any orders for cases of toilet seats will be shipped ground. Next Day Air and shipments outside the continental US will be charged actual freight, including packages weighing over 50 lbs. **Dates may be subject to change.**

Non-Returnable and Specialty Items — Certain items in our

inventory may require additional information or confirmation when ordering. Non-Returnable items are marked as non-returnable and will have a *NR in the beginning of every description. Included but not limited to, items classified as non-returnable (NR) are  porcelain fixtures, bathroom partitions and custom fabricated/finished products. Specialty Items are any product or material that requires specific measurements or data at the time of ordering. These items cannot be returned unless due to manufacturing defect.

If an item is ordered and needs additional information or confirmation, a Best Plumbing representative will contact you. Non-returnable and Specialty items will require a signed specification sheet before processing any orders.


Delivery to Alaska, Hawaii, and all US Territories and Possessions — All deliveries to these areas will be shipped standard

UPS or FedEx the actual shipping charge will be billed to the customer.

Please note that certain items may be prohibited from shipping to these

Areas due to local or airfreight restrictions.

Claims, Defects, & Damages — Claims for shortages must be made within 5 days after receipt of shipment. Defective items will be replaced

free of charge. This does not include items damaged through misuse or

abuse. Our liability is limited to the replacement of defective parts and does

not extend to damages, or losses, due to the use or inability to use, or failure

to follow the specific instructions in any of our products. Customer will

also incur shipping charges for return of material improperly ordered by the


Returns — Returns can be made by contacting your sales representative, if applicable, or by contacting our in house return specialist at 1-800-448-6710 or returns@bestplumbingonline.com. No returns will be accepted after 60 days of the invoice date, without a written authorization. This written authorization will be issued based on our ability to return/resell the material and will be subject to handling and/or restocking fee. Items marked NR cannot be returned. Please provide original invoice number on returns. Specifically, custom items  with exact measurements that are signed off by the customer, cannot be returned.

Prices — Prices are subject to change without notice and unless otherwise agreed, all orders are accepted based on prices prevailing at the time of

order entry. Price quotes will only be valid for 30 days after quote date.

Taxes — Local taxes are the responsibility of the purchaser with the exception of the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, RI, SC, TN, TX,VA, WI, and WV. In these states, sales tax will be charged unless an appropriate tax exemption certificate is supplied.


Minimum Order — There is currently no minimum order value. The minimum order amount will be waived for all Internet orders until further notice.

These items replace all previously issued notices of terms and conditions regarding Best Plumbing Specialties, Inc.

Online Privacy & Communication— Best Plumbing Specialties Inc. will not distribute any personal information such as name, address, phone number, email address, IP address, site traffic, to any external entity or individual. Best Plumbing Specialties Inc. may attempt to communicate with you in the form of marketing & informative emails on a regular basis. New website members will be subscribed to our email marketing campaigns and can unsubscribe at any time.

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3039 Ventrie Court
Myersville, MD 21773
Phone: 1-800-448-6710



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