Frequently Asked Questions
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What is your Phone number?

    1-800-448-6710

What is your Fax number?

    1-800-700-2378

What is your remittance address?

    PO Box 750 Myersville, MD 21773-7817
What is your email address?

    info@bestplumbingonline.com
What is your Tax ID number?

    11-2064672
How do I find my sales rep?

    You can email customer.service@bestplumbingonline.com and provide your shipping address and they will connect you with your local sales rep!
How Do I Register for Online Access?

  • If you are not a current registered online user, please go to the “Become a Member” page. This can be found on the header
  • You will need to choose to register as either “Facilities Maintenance” or “Plumbers & Contractors”. Best Plumbing does not sell to homeowners or wholesalers
  • Fill out the Registration form with all information including Billing information
  • Once this form is submitted it may take up to 4 business hours for us to successfully register you to the website
  • Once approved and registered, you will receive a welcome email explaining how to create your password, log on, and begin shopping.

How Can I Order from your website?

  • You must have a registered account
  • Search items via the search bar or browse via the Shop by Department Dropdown.
  • Once you have found the product you want, adjust the quantity via the up/down arrows or by typing a quantity into the text box.
  • Click the “Add to Cart” Button
  • You can view your Cart anytime by clicking “Cart” in the top right corner
  • Click the green “Checkout” button when ready to checkout
  • If you have multiple shipping addresses, choose which one you will be shipping to.
  • Choose payment method using the drop down to select either Credit Card or Purchase Order
  • Click “Place Order” button to finalize your order
  • You will receive an order confirmation email with all item and order information.

What if I only know the OEM or Manufacturer Part Number?

    You can type the OEM or manufacturer part number directly into our search bar and locate items quick and easy!
What is the quickest way to order off your website?

    You can take advantage of our “Quick Order” tool in the top right corner of the page. Once logged in, click this “Quick Order” button and fill in part numbers and quantities in the drop-down fields. You can click the “Add More Items To Your Order” button to increase the number of fields available. Once you have entered all part numbers and quantities, click the “Add To Cart” button. From there, you can go through the checkout process as you would normally.

How do Quotes work on the website?

    If you have been working with your sales representative or with our customer service team and we have built a quote for you, you can find these quotes on the My Account page by clicking the “My Quotes” button. Once on the Quotes page you can see the items within the quote by clicking “Details” and add them to your cart by clicking “Order”.

How do Favorites lists work on the website?

    To add an item to your favorites list, visits the product on the website. Once on the product page, click the “Add to Favorites” button. You will choose to either add this item to your default “My Favorites” List, to another list you have already created, or you can choose “Create a new list”. You can view all your lists by going to the “My Account” section found at the top of the website, and from there clicking the “My Favorites” button. You can add favorited items directly to your cart from this page.

How do I change my email address/username online?

    If you have a new email address and would like your online account to reflect that, please call our office at 800-448-6710 or email marketing@bestplumbingonline.com. To update this email address. we will have to delete you from the website and re-register you. You will receive a new welcome email and need to create a new password.

What is my password?

    If you have forgotten your password, you can create a new password by resetting it on your own.

How do I update my account info?

    Email Accounting@bestplumbingonline.com.

How can I get a copy of an invoice?

    Call Accounting at 1-800-448-6710 x3 Email Accounting@bestplumbingonline.com.

    Please have your Shipping Address and Invoice Number available

What type of payments do you accept?

    We accept checks, ACH payments, P-cards and credit cards.

    We accept Discover, American Express, Visa & Mastercard

If I have a credit, can I get a refund?

    If your account has no past dues, we can issue a refund check. We require the request in writing. Email Accounting@bestplumbingonline.com.
How can I identify a part in my building?

    If you are a registered member, you can contact us on our live chat or send a photo of the part you are trying to identify to our customer service team! customer.service@bestplumbingonline.com.

How long will it take for my order to ship?

    Stock items: 2-3 Business Days

    Non-Stock Items: 5-10 Business Days

What is the Shipping Charge?

    Shipping is free all of 2019

Where do you ship from?

    Our warehouse is located at 3039 Ventrie Court, Myersville, MD 21773-7817,

    but we also direct ship from several hundred manufacturers across the United States.

How can I get a copy of an invoice?

    Call accounting at 1-800-448-6710 x3

Is my Order History Available online?

    You can view copies of your past invoices online from the “My Account”. Click the “My Invoices” button at the bottom of the screen. You will be able to scroll through and find individual invoices by Invoice ID, Invoice Date or Invoice Total.

Is there a shipping charge if I need something sent overnight that is not a standard one-day delivery?

    All Air shipment charges (Next Day Air, Next Day Air Saver, Second Day Air, 3-Day Select) will be charged actual freight.

    Orders containing Air Restricted chemicals (hazardous or limited quantity), Lithium Batteries, and other restricted materials will be sent by UPS Ground or FedEx Ground. Any orders for cases of toilet seats will be shipped ground.

My order was missing some items. How do I get them resent?

    Contact customer services with your order number and account info from your packing slip and they will help you get your parts!

How do I return something to Best?

    You may contact your Sales Rep or our Returns department by dialing 1-800-448-6710 or emailing us at returns@bestplumbingonline.com.

    Please have the part number you would like to return and your order number available so we can properly process your return. We will email you with a “no cost” UPS return label/ labels and a Return Materials Authorization number. Carefully pack the merchandise, attach the label and give the package to any UPS Driver. Credit will be applied to your account when we receive the merchandise back in resaleable condition. In the event you have placed an exchange, the credit will be applied to that order.

My order arrived damaged, what should I do?

    Please sign for your package as damaged and notify our in house returns department. We will send you a replacement in a timely manner. Our returns specialist will inform you on what to do with the damaged merchandise.

What are the restocking fees for returning something to Best?

    We do not charge restocking fees. Some restrictions apply.

How long can I return something to Best?

    Best Plumbing’s return policy is 60 days from your invoice date.
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It must be a pre-requisite to work for Best Plumbing that you must be kind and customer oriented. Like I said, I have been ordering from Best for at least 10 years, and I’ve never dealt with anyone that was less than stellar. You exemplify customer support. Keep up the great work!

There are so many times that my Sales Rep has gone above and beyond. I regularly run into very hard to find parts I need. He knows exactly what I'm describing, and has no trouble finding the parts for me.

Working with Best always allows me to stay on site and complete work as needed, instead of looking for parts. Customer service and my sales rep are very knowledgeable and always willing to help. I just know it is taken care of once I make the call to Best.

Great customer service and always fast delivery.

The Best Catalog is user friendly; you carry a larger selection of various and specialty items. The Sales Staff is very knowledgeable, and they always respond quickly to quote requests.

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